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Dawn Wilson is a seasoned business analyst with extensive experience in leave and disability claims communications analysis, user acceptance testing, and requirements development. Currently serving as a Sr PLADS Business Systems Analyst at Aflac since February 2023, Dawn has previously held positions at Beacon Hill Staffing Group, UScellular, and other reputable firms, showcasing a consistent track record of successfully implementing Salesforce Smartcomms and using Jira for documentation and project management. Dawn's diverse expertise includes managing insurance solutions and contributing to property and casualty insurance initiatives, along with a strong foundation in training end users and conducting project analysis. Education in Business Management is currently in progress at SUNY Empire State College.