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Richard Josey CITP ITIL Expert is an accomplished Lead Service Management Solution Architect at AFJ Solutions since January 2019, leveraging extensive experience in IT and enterprise-wide service management. With a strong background in industry standard frameworks like ITIL®, Richard chairs the BCS Configuration Management Specialist Group and the UK SAM Networking Group, focusing on continuous professional development in Change, Configuration, Release, and IT Asset Management. Previous roles include Lead Service Management Consultant at Thebes Group, ITSM Solution Architect at Unisys, and ITIL Solution Architect at ITSM+, complemented by foundational experience as a Solution Architect in firms such as FrontRange Solutions and Exony. Richard holds a Bachelor of Science (BSc) in Computing from the University of Leeds and completed the ServiceNow Implementer Course.