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Sunny S is an experienced customer operations professional with a proven track record in leadership and performance improvement across multiple organizations. Currently serving as Customer Operations Lead at Affirm, Sunny S has successfully managed teams to enhance customer satisfaction scores, identify process improvements, and maintain strong stakeholder relationships. Prior experience includes roles as Customer Experience Lead at ApplyBoard, where Sunny S implemented performance management programs and optimized customer success activities, and Community Operations Lead at Uber, achieving significant CSAT improvements and operational efficiency. Educational accomplishments include a postgraduate degree in Business Administration from Canadore College and a Bachelor's degree in Biotechnology from Osmania University. Proficient in tools such as Salesforce, Jira, and Asana, Sunny S combines analytical skills with effective team mentorship to drive results in high-volume environments.