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Alan O'Sullivan is currently employed as the Support Manager at Affinitus Group Ltd, a position Alan has held since December 2014. Prior to this, Alan worked at O2 (Telefónica UK) as an Advisor from October 2013 to December 2014. Alan's background includes experience in call handling, customer relationship management, email correspondence, service desk analysis, SLA agreements, project management, and development management. Alan attended Borden Grammar School from 2003 to 2008 and achieved GCSE qualifications with grades A*-C.