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Alma Monarrez has a comprehensive background in customer service and technical support, spanning over a decade across various industries. Currently serving as an Inside Customer Success Representative at AFC Materials Group since August 2020, Alma consistently addresses customer inquiries through multiple communication channels. Previous roles include Customer Service Team Lead at Termax Corporation and Customer Service Representative at Medela, Inc., where Alma achieved key performance metrics and maintained high standards of customer care. Alma's experience also encompasses positions at Centegra Health System, Jarden Consumer Solutions, and Castle Rock Security, showcasing a strong ability to resolve technical issues and provide customer assistance. Alma's career began in the US Navy as an Aviation Machinist Mate 3rd Class, where responsibilities included maintenance and inventory management. Alma holds an Associate of Arts degree in Social Work from Triton College and continued education at McHenry County College.