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Leila Rosento Galarosa is an experienced Service Manager with a strong background in IT Service Management. Currently employed at Aeven since April 2023, Leila previously held similar roles at NNIT and DXC Technology, focusing on process governance, resource supervision, and project improvement plans. Leila has a proven track record in incident management, knowledge management, and service coordination across various organizations, including Accenture, where responsibilities included major incident management and training. Leila is skilled in the use of multiple service management tools and possesses a BS in Business Administration, specializing in Marketing Management from the Polytechnic University of the Philippines.