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Ben Bates has over 20 years of work experience in various roles within the technology industry. From 2000 to 2002, they worked as a DBA at Oracle, where they were responsible for maintaining and creating Oracle databases for a development group. Ben then moved on to Sun as a Project Engineer, where they maintained hardware and software in a Unix lab.

In 2004, Ben joined Informatica as a Senior Technical Support Engineer, handling technical issues and mentoring junior team members. Ben was later promoted to UK Support Team Lead and then to Support Team Lead for the Northern and Central European Team, where they focused on driving underperformance and integrating teams.

In 2015, Ben joined Aerospike, Inc. as a Lead Product Operations Engineer, where they developed and implemented scalable global support processes. Ben also worked with teams across multiple geographies to ensure consistent and correct processes. Ben then progressed to roles as Director and Global Director of Product Operations, where they managed support teams, focused on business goals, and implemented development programs.

Ben later joined Delphix in 2016 as the Senior Manager of EMEA Technical Support, leading the team and linking them into the wider organization. Ben then became a Director, responsible for developing scalable support processes and driving team performance.

Their most recent role is as the Vice President of Global Customer Support at Aerospike since 2023. Here, they are responsible for the overall global support strategy and building synergy with external vendors.

Ben Bates attended Brunel University London from 1995 to 2000, where they earned a degree in Mechanical Engineering, specifically an MEng.