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Nedea Hines possesses extensive experience in customer service and complaint resolution, currently serving as a Contact Center Supervisor at AEP Energy since December 2012, following roles as a Senior Case Management Specialist, Sales Development Representative, and Customer Care Specialist. In these positions, Nedea has been instrumental in investigating consumer complaints, ensuring compliance and accuracy of interactions, and streamlining workflows. Nedea's previous experience includes roles at Staff Management and the University of Illinois at Chicago, where responsibilities ranged from centralized services to office management. Nedea holds a Master's degree in Industrial and Organizational Psychology from Southern New Hampshire University and a Bachelor's degree in African-American/Black Studies from the University of Illinois Chicago.