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Jimmy A. is an experienced professional in technical support, currently serving as the Director of Technical Support at Aembit since November 2024. Previously, Jimmy held various roles at Snowflake from December 2015 to November 2024, progressing from Customer Technical Support Engineer to Senior Technical Support Manager. Prior experience includes serving as a Support Analyst at Advent Software, where responsibilities included providing technical and operational guidance for client escalations, and working as a Technical Support Engineer at Sybase, Inc., troubleshooting product issues and performing server upgrades. Jimmy holds a Bachelor's Degree in Computational Mathematics from the University of California, Santa Cruz.