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Joanna Hart possesses extensive experience in the financial services industry, currently serving as the Platform Academy Manager at Aegon since September 2016. In this role, Joanna is responsible for delivering technical training related to platform propositions and managing a dedicated team. Previously, Joanna held positions at Aegon, including Front Office Operations Manager, where management of customer experience and team culture was key, and Team Manager, focusing on support for customers and financial advisers on the investment platform. Prior work experience includes serving as a Senior Account Support Executive at Cofunds, addressing operational queries for major accounts, and as a Senior Lending Advisor at Platform Intermediaries, where underwriting and managing the mortgage process were significant responsibilities.