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Lynne Patterson is an experienced professional in customer service and operations management, currently serving as the Customer Service Oversight Director at Aegon UK since August 2021. Previously, Lynne held the position of Head Of Contact Centre / Workplace / Complaints at Atos from June 2019 to April 2021. Lynne's extensive career at Aegon began in January 2005, where roles included Head Of Customer Contact & CX, Contact Centre Operations Manager, and Operations Department Manager. Earlier experience includes positions at Scottish Equitable from September 1995 to December 2004, with roles such as Team Manager, Business Analyst, and Customer Service Representative.