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Nathalie Merckx is an experienced operations manager currently serving at AE nv/sa - Architects for Business & ICT since April 2008, focusing on workforce management, project demand and supply, KPI follow-up, and change management. Prior experience includes several roles at Colruyt Group from September 2012 to October 2016, where Nathalie introduced business architecture and analysis techniques to enhance program delivery and coached project co-workers. Additional experience includes business architecture assignments at Uitgeverij Acco, project leadership at bpost, senior business analysis at Belgian Post Group, and various positions at Telenet from 2000 to 2008, including process improvement and contact center management. Nathalie holds a degree from Katholieke Hogeschool Mechelen, completed in 1998.