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Mariana Maciel is a dedicated professional with extensive experience in customer service and administrative support. Currently serving as a Junior Customer Service Analyst at Adventures since August 2023, Mariana focuses on ensuring client satisfaction and managing responses to customer complaints on the Reclame Aqui platform. Prior experience includes a role as an Assistant in Customer Service at Americanas S.A. from March 2018 to March 2023, where Mariana supported Marketplace partners via Salesforce and facilitated interactions between sellers and end customers. Additional roles include providing customer support for the Direct transport company and administrative assistance during an internship at Agostinho Soares Perícias Judiciais. Mariana holds a Bachelor's degree in Advertising and Propaganda from Uninove - Universidade Nove de Julho, completed in August 2023.