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Kimberly A. Hay is an accomplished professional with extensive experience in membership sales and retention across various industries. Currently serving as a Member Sales & Retention Representative at Advanced Textiles Association since July 2021, Kimberly focuses on growing membership and enhancing member connections. Previous roles include Membership Specialist at the Society of American Florists, where member retention was prioritized, and Membership Retention Manager at the American Bankruptcy Institute, achieving a 90% retention rate. Kimberly's background also includes franchise ownership of a travel agency and positions in member services across multiple organizations, demonstrating a strong commitment to enhancing member engagement and satisfaction. Educational credentials include a BS in Mass Communication from Towson University and an A.A. in Marketing/Management from Prince George's Community College.