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Mohamed Eldorf is an accomplished Senior Technical Support Engineer specializing in Cisco Networking and VOIP Solutions at Advanced Computer Technology (ACT) since May 2021, providing 24/7 maintenance support for Cisco and Ascom Systems. Prior experience includes roles as a Technical Support Engineer at AVtech Communications GmbH and a Telecom and VOIP Engineer at Track Telecom, where responsibilities encompassed maintenance support for various Avaya voice systems. Mohamed began their career at Vodafone as an Internet Call Center and ADSL Back Office representative, and earlier served as a Site Engineer in the mobile maintenance department for Orascom Telecom. Mohamed holds a Bachelor's degree in Electronics and Communications Engineering from the Faculty of Engineering, obtained in 2011.