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Heba Hashem, MBA has extensive experience in quality assurance and process improvement, with a strong background in leading and participating in process improvement programs, implementing quality management systems, and developing KPIs. Graduated from Cairo University with a Bachelor of Engineering degree in Biomedical and System Engineering, Heba has held various roles such as Senior QA and Process Improvement Engineer, Operational Excellence Section Head, and Quality Assurance & Process Improvement Team Lead at companies like Advanced Computer Technology and DMS.