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Cezar-Bogdan Petrut is an experienced Technical Support Specialist currently employed at Advance2000 since July 2021, where responsibilities include managing technical support escalation, ticket management, and resolving issues related to various operating systems, Office365 applications, and network connectivity. Prior to this role, Cezar-Bogdan served as a Service Delivery Engineer at SDL plc, supporting over 2000 end users, and held positions at Black Bear IT Solutions and SCC, where expertise was demonstrated in maintenance, incident management, and server support. Cezar-Bogdan holds a degree in electrical installations from Colegiul Tehnic Petrut Poni, completed in 2011.