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Santosh Kumar is an experienced professional in customer relationship management and service, currently serving as Manager CRM at AIPL since May 2022, with responsibilities including handling customer escalations and billing queries. Prior to this, Santosh held roles such as Assistant Manager at INVESTORS CLINIC INFRATECH PRIVATE LIMITED, managing the transfer processes of company units, and Customer Service Team Lead at BPTP Limited, focusing on senior management escalations. Experience dates back to 2009 with a tenure at SoftAge Information Technology Limited, where roles included Operations Team Lead and Auditor, and earlier positions at Jio and PepperTap, enhancing customer service and team management skills. Santosh holds an MBA in Finance from Maharshi Dayanand University and a B.Com from Delhi University.