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Cynthia P. has over 20 years of experience in IT process management and operations. Currently serving as a Senior IT Process Manager at Adtalem Global Education since October 2010, Cynthia orchestrates a process-oriented approach to release and change management, focusing on defining procedures, coaching staff, and ensuring compliance for quality and consistency. Prior experience at DeVry Inc. includes roles as Senior Manager of the Operations Center, Operations Supervisor, and Lead Windows Engineer, where Cynthia was responsible for strategic planning, managing network operations, overseeing facility processes, and providing support for Windows servers. Cynthia holds a Bachelor of Science degree in Technical Management from DeVry University.