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Poonam M. is an experienced customer success professional currently serving as Senior Manager Customer Success at Yellow.ai since August 2022. Previously, Poonam held similar roles as Senior Manager - Customer Success and Customer Success Manager at AppViewX from December 2018 to August 2022, and as Customer Success Manager at Zeta Global from October 2016 to November 2018, focusing on enhancing digital presence through SaaS platforms. Poonam's earlier career includes significant technical roles such as Solution Architect at Akamai Technologies and Senior Software Engineer at Motorola Mobility. Poonam holds an MBA from the Indian Institute of Management, Kozhikode, and a B.Tech in Computer Science from Gautam Buddha University.