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Melissa Johnson has a robust background in customer experience and management, demonstrated through various leadership roles at prominent companies. At Adobe, Melissa serves as Manager of Customer Experience & Identity, focusing on enhancing client interactions and satisfaction. Prior experience includes multiple management positions at Comcast, where Melissa held roles as Manager of Comcast Business Retention, Manager of the Customer Care Center of Excellence, Repair Center of Excellence All Product Supervisor, and Sales Supervisor, showcasing a strong foundation in customer care and operational excellence.