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Neikita Dsouza has an extensive career in operations and customer service management, currently serving as Operations Manager at AdLunam Inc. since March 2022. Previously, Neikita held various roles at Tech Mahindra Business Services from February 2010 to May 2022, including Team Lead, responsible for overseeing multiple customer-facing departments, coaching teams, managing performance appraisals, and addressing escalations. Prior experience at Wipro BPS included positions as Quality Lead, Team Lead, Subject Matter Expert, and Customer Care Professional from September 2003 to February 2010, focusing on quality management, team leadership, performance analysis, and customer satisfaction. Neikita demonstrates strong leadership skills and a commitment to delivering exceptional service and support in high-pressure environments.