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Heldricks Adhola is an experienced professional with a strong background in data management, customer service, and student mentoring. Currently serving as a Student Mentor at Microverse since February 2023, Heldricks has significantly contributed to a 20% increase in student retention and a 15% boost in student productivity. At ADEC Innovations, where Heldricks has worked as a Line Lead since April 2019, responsibilities included overseeing Contact Centre Services and delivering customized data management solutions, showcasing a commitment to high-quality service. Previously, as a Team Captain at CloudFactory from June 2020 to August 2021, Heldricks improved production processes as a data analyst. Education includes a Bachelor's degree in Computer/Information Technology Administration and Management from Maseno University and ongoing studies at Microverse.