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Tony Smith has a strong background in service delivery and management roles. Tony most recently worked as the Head of Service Delivery at Addison Lee Group, starting in 2018. Prior to that, they held roles at JLT Group, where they served as the Continual Service Improvement Manager and Audit Lead, as well as the Service Delivery Manager.

Before their time at JLT Group, Tony worked for Associated Newspapers as the Head of Service Support, where they implemented new ITIL processes and oversaw customer requests and escalated incidents. Tony also served as the Infrastructure Manager, leading a team to deliver a total infrastructure refresh and consolidation program.

Tony's experience dates back to 1999 when they started at Financial Times Limited. There, they held various roles, including Head of Systems Management, Production Delivery Manager, and Project Manager. In these positions, they were responsible for infrastructure management, capacity planning, regulatory compliance, and project management.

Overall, Tony Smith has a well-rounded work experience in service delivery, management, and infrastructure roles.

Tony Smith attended the Royal Holloway, University of London from 1989 to 1992, where they obtained a B.Sc. degree in Mathematics.