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Steven Underwood is a seasoned finance professional with extensive experience in pricing, operations, and team management. Currently serving as a Pricing Analyst at Addison Lee since June 2023, Steven previously held the position of Finance Analyst at Countrywide from July 2021 to June 2023. Prior to that, Steven worked at the Financial Ombudsman Service for 17 years, progressing through roles such as Operations Analyst, Team Manager, and Administrator. In these roles, Steven successfully collaborated with various departments, managed high-volume customer interactions, and implemented process improvements, demonstrating a commitment to operational efficiency and customer satisfaction.