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Neill C. has extensive experience in service and resource planning roles at Addison Lee Group since August 2008, including positions as Service Desk Engineer, Resource Planning Scheduler, and Resource Planning Assistant. Notable responsibilities include creating schedules for contact centres using the Teleopti WFM system, forecasting call volumes, updating telephonist schedules, and generating dynamic reports for management. Prior to this, Neill worked as a Call Centre Agent at Addison Lee Group, managing customer inquiries and bookings. Neill also gained experience at the BBC as a Telephonist, where responsibilities included operating switchboards and providing general customer service. Educational background includes a B-Tec Diploma in Sports Studies from Holland Park Sixth Form.