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Susan Connor-Herrera has a diverse work experience in the mental health field. Susan started their career in 2008 as a Community Support Team Leader at Thresholds, where they worked until 2015. In 2016, they joined Addiction Treatment Services as a Therapist and later assumed the role of Clinical Director in 2021. Currently, they hold the position of Chief Clinical Officer at Addiction Treatment Services, showcasing their progression in leadership roles within the organization.

Susan Connor-Herrera completed a Bachelor of Arts (B.A.) degree in Psychology at Michigan State University from 2002 to 2006. Following that, they pursued a Master's degree in Social Work at the University of Chicago, which they obtained from 2006 to 2008.