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Luisa Fernanda Leon is an experienced professional in customer experience and internal control with a demonstrated career spanning various roles. Currently serving as CX Manager and Site Leader at Addi since December 2019, Luisa also holds titles as Customer Experience Leader for Colombia and as Quality Assurance and Internal Control Lead. Prior experience includes working as a Professional of Internal Control at Scotiabank Colpatria and as an Analyst of Internal Control at Colpatria Multibanca del Grupo Scotiabank. Additionally, Luisa has experience in quality monitoring and customer service during tenure at EMTELCO S.A. Academically, Luisa holds a law degree from Universitaria de Colombia and a diploma in Operational Risk Management from CESA.