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Michael Hilty possesses extensive experience in IT support and incident management, currently serving as a Site Reliability Engineer at Addepar since January 2022. Prior roles include Sr. Support Analyst and IT Support Analyst at Charter Communications, where responsibilities involved managing incidents for corporate networks and applications. Michael's previous experience encompasses Major Incident Manager at CompuCom, freelance Field Service Technician, and Business Consultant at Web.com. Additional positions include NOC Technician at Principle Solutions Group and IT Manager roles at HLSM, LLC., and HLSM, Inc. Michael's career began as a Sr. Network Administrator at InGrid, Inc., alongside earlier work as NOC Engineer at Springboard Managed Hosting.