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Ritu Raman Tiwari is an experienced quality assurance professional with a strong background in training and team management. Currently serving as Assistant Manager of Quality at TBO.COM since August 2024, Ritu previously held the position of Senior QA Analyst at Deltatech Gaming Limited, where responsibilities included leading a team of trainers and conducting effective training. Prior roles include Training Lead and Senior Quality Analyst at Blinkit, focusing on auditing customer interactions to ensure satisfaction, and Quality Analyst Executive at Aakash EduTech Private Limited, responsible for implementing call quality audits. Ritu started in the field at Teleperformance as a Quality Assurance Analyst, dedicating time to analyzing calls and providing feedback for performance improvement. Ritu holds a Bachelor of Arts in Hindi Language and Literature from Kalindi College, completed in 2016.