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Ehsan Khan is an accomplished professional with extensive experience in customer service and contact center management. Since July 2015, Ehsan has served as the Manager of Contact Center Services at Abu Dhabi Commercial Bank, where leadership in innovative projects and transformation initiatives has driven enhanced customer experiences and operational excellence. Prior roles include Customer Service Team Lead and Customer Service Officer at UAE Exchange, as well as Floor Supervisor and Customer Service Representative at Ufone, showcasing a strong foundation in performance tracking, workforce management, and compliance. Ehsan began the career as a Senior Executive Accounts at Y-Zee Printers and holds a Master of Business Administration (M.B.A.) degree in Finance from Riphah International University.