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Ahmed Fahmy is a seasoned professional with extensive experience in customer care, business analysis, and IT. Currently serving as a Senior Technical Customer Care representative at Altice USA since June 2021, Ahmed has also held the position of Senior Officer – Business Analyst Research & MIS at Abu Dhabi Commercial Bank since May 2020. Prior roles include Senior Officer at Al Wifaq Finance Company and IT testing & release specialist at Union National Bank. Ahmed’s career commenced with customer service roles at Abu Dhabi Commercial Bank and Teleperformance contact center. With a Bachelor's degree in Accounting and Business/Management from Ain Shams University, Ahmed possesses a strong foundation in problem solving, risk management, and customer service operations, contributing significantly to organizational success.