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Artem Rukavishnikov is a Technical Support Manager at Adapty since February 2022, previously serving as a Customer Support Specialist at ManyChat from July 2019 to February 2022. At ManyChat, Artem managed customer queries using platforms like Freshdesk and Freshchat, prioritized escalated issues in Airtable, and owned the Support OKRs by creating updates on the roadmap and monitoring team performance indicators such as CSAT and response times. Artem also handled CCPA/GDPR requests, set up ticketing and chatbot automation, conducted manual testing, and maintained the knowledge base and internal onboarding materials, ensuring comprehensive support and customer data protection.