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Daniel Kim has a strong background in customer success management. Their most recent role is as a Senior Customer Success Manager at Adaptive Shield, a position they started in September 2022. Prior to that, they worked at Rapid7 as a Strategic Customer Success Manager from January 2022 to September 2022, and as a Senior Customer Success Manager from April 2020 to January 2022. From January 2019 to April 2020, Daniel was the Manager of the Customer Success Team at Lux Research, where they managed a global team of 5 CSMs and was responsible for 77 accounts. Daniel also held various positions at Lux Research from March 2015 to July 2017, including Senior Customer Success Manager and Customer Success Manager. Daniel started their career in 2014 as a Technical Recruiter at Randstad Technologies US. Throughout their career, Daniel has demonstrated skills in managing accounts, exceeding retention goals, conducting business reviews, and strengthening internal processes.

Daniel Kim completed their bachelor's degree in Economics at Syracuse University from 2010 to 2014. In addition to their academic education, they obtained several certifications from Rapid7, including the InsightVM Certified Administrator in April 2021, the InsightAppSec Certified Specialist in November 2020, and the InsightIDR Certified Specialist in October 2020.