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Diana Elizarova is an experienced communications and client care professional with a diverse background in various roles across multiple organizations. Currently serving as a Client Care Advisor at Ada since June 2022, Diana previously worked as a Client Care Specialist at Avanti Software Inc. from May 2019 to June 2022. Diana also held the position of Employee and Executive Communications Coordinator at Canada Mortgage and Housing Corporation, where responsibilities included storytelling, content creation, and project management. Earlier roles included Graduate Teaching Assistant and Learning Technology Coach at the University of Calgary, and Customer Support and Communications Specialist at Interweb Lab. Diana's academic credentials include a Master of Arts in Communications and Media Studies from the University of Calgary and a Specialist degree in Public Relations from Tomsk State University.