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Sumayyah Sheikh is a skilled software support and technical analyst with experience across various roles in the IT and customer service sectors. Currently serving as a Software Support Analyst at Ad Signal since January 2022, Sumayyah provides 2nd line support and compiles monthly service reports. Previous positions include Technical Support Analyst at ZiAAS, where responsibilities encompassed 1st and 2nd line support, managed services, and cloud assistance. Sumayyah has also held roles as a Help Desk Administrator at Telford Homes and Network Engineer at ITS PRO, focusing on support and infrastructure management. Early career experiences involved finance assistance and supervisory roles in retail, emphasizing strong customer service and operational skills. Educational qualifications include a Level 3 Extended Diploma in IT and a Level 4 in Network Engineering.