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Shane Pacheco is an experienced O365 System Administrator at Acushnet Company since April 2016, responsible for maintaining Exchange, Teams, SharePoint, and various O365 infrastructure while implementing solutions to enhance end-user efficiency. Previously, Shane held several positions in system administration and support, including Associate System Administrator and Senior Service Desk Technician, where responsibilities included addressing application-specific issues and managing ServiceNow workflows. Prior experience includes working as an Advanced Repair Agent at Geek Squad, focusing on reliable machine repairs and operational oversight, and as a Microsoft Consultant at Best Buy, educating customers and training employees on Microsoft products. Shane Pacheco earned a Bachelor of Science in Marketing from the University of Massachusetts Dartmouth in 2015.