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Phillip Jenkins is an experienced IT professional with a strong background in customer service, technical support, and project management. Currently serving as an IT Engineer at Acumen IT since April 2019, Phillip excels in troubleshooting hardware, software, and network issues while ensuring compliance with policies and providing user account administration support. Prior roles include IT/Programmer at Call Center Sales Pro, where Phillip developed scripts and managed SQL tables, and IT Manager at Direct Outbound Services LLC, where project management and team leadership were key responsibilities. Phillip gained foundational experience as an intern at Piedmont Technical College, focusing on database management and reporting. Educational achievements include an Associate of Applied Science in Computer Programming from Piedmont Technical College.