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Joy Vijay Santosh is an experienced executive with a robust background in operations and client services across various companies. Currently, Joy holds the position of Executive Vice President and Head of Operations for North America at ActiveOps, alongside previous roles as EVP of Client Services for North America and Managing Director for India. Additional experience includes serving as a Program Advisor at Seton Hall University and an Advisory Member at Pace University's Lubin School of Business. Previous roles encompass Associate Vice President and Head of Customer Management at WNS Global Services, Assistant Program Manager at Aviva Global Services, and Senior Customer Manager at 24/7 Inc. Joy's academic qualifications include a Post Graduate Certificate in Service Excellence and a Post Graduate Award in Improving Service Delivery from the University of Warwick - Warwick Business School.