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Sonia Giglio has a diverse work experience in customer support and service roles. Sonia started their career as a Flight Attendant at Ryanair from October 2014 to June 2016. Sonia then worked as a Fraud Customer Service Agent at Betfair from August 2016 to June 2017, where they conducted investigations to detect potential fraudulent activities and contributed to the improvement of the customer experience. Following that, they joined j2 Global as a Multilingual Customer Service Advisor from July 2017 to April 2018. At Airbnb, they held two roles; first as a Customer Service Agent Premium Support from April 2018 to June 2019, and later as a Claims Specialist, Community Support from June 2019 to July 2020. Currently, they are working at ActiveCampaign as a Customer Support Specialist since September 2020.

Sonia Giglio attended the Communications & Management Institute Ltd from 2018 to 2019, where they obtained an advanced diploma in Human Resource Development. Prior to this, they studied at Università di Napoli L'Orientale from 2009 to 2013 and earned a first cycle degree in Languages, Literatures, and Cultures of Europe and the Americas. Additionally, Sonia has obtained various certifications, including Learning Personal Branding, Sales: Business to Consumer Online Sales, Strategic Thinking, Icebreakers for Teams, Meetings, and Groups, Learning Zoho CRM, A Career Strategist's Guide to Getting a Job, HR and Digital Transformation, Interviewing a Job Candidate for Recruiters, Strategies for External Recruiters, and Threat Modeling: Repudiation in Depth. Sonia also holds a certification from the Irish aviation authority obtained in October 2014 through Ryanair - Europe's Favourite Airline.