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Jay S. has over 20 years of work experience, primarily in the customer support and training field. Jay most recently worked as a Billing Support Specialist at ActiveCampaign since February 2020. Prior to that, they spent four years at Aventri as a Client Support Specialist. Jay also has experience as an Online Systems Specialist at AFEX, where they collaborated with various departments to resolve technical issues and train new staff. Jay has also worked as a Support/Operations Officer at LeadBolt, a Customer Service/Office Manager at Fusion Books, and a Barista Trainer at CoffeeSchool.com.au. Earlier in their career, Jay held positions such as Office Admin at Numero Uno Coffee, First Aid Trainer at Barista Basics, and Head Trainer at Barista Basics Coffee Training. Jay's passion for the hospitality industry is evident, as they also worked as a Barista/Manager during the initial years of their career.

Jay S. has a diverse education history with a focus on training, assessment, and hospitality skills. In 2011, Jay obtained a TAE40110 Cert IV in Training and Assessment from CBD Colleges Sydney. In 2006, Jay attended TAFE, where they completed the THHBFB12B course in Prepare and Serve Espresso. Additionally, they also earned a Statement of Attainment in Hospitality Operative Skills through the 9542B course at TAFE in the same year.