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Cari has over 22 years experience in managing employees and call center operations. Beginning with her first supervisory position for a regional retailer to her current position at ATI, Cari has a true understanding of the total customer life cycle. Cari’s management experience in serving multiple clients and customers in first-party and third-party Business Process Outsourcing industries have included collections, utilities, finance and healthcare.

In 2009 Cari joined Active TeleSource to assist the Director of Operations with an onboarding of a large new client. Since that time she has been a key part of the management team working in most aspects of operations and corporate client communications. Cari oversees operational corporate compliance objectives (ie: SSAE 16, Type II) and created and manages their corporate Service Excellence program.