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Mackenzie Underwood has over 17 years of experience in the field of technical support and IT. Currently serving as a Lead Corporate Help Desk Technician at ACRT, Inc., Mackenzie specializes in providing technical support for both inside and outside users. With a strong background in troubleshooting desktop connections, software issues, password resets, and email setup, Mackenzie's expertise has been honed through roles at various companies such as ACRT Services, Republic Steel, and Time Warner Cable. Holding an Associate's degree in Computer Networking from Brown Mackie College N. Canton, Mackenzie's dedication to providing top-notch technical assistance is evident in the professional manner in which solutions are communicated and delivered.