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Ziqi W. is an experienced support engineer currently working at Acquia since November 2021, addressing customer tickets related to the Acquia Cloud Platform and participating in on-call shifts for critical issues. Previous roles include associate Support Engineer at Osawa Enterprises and Customer Service Supervisor, responsible for managing customer inquiries and social media channels. Ziqi has also served as Support Engineer at Nihon Unisys, Ltd., focusing on hard disk maintenance, and provided customer support for the Shadowverse game at Cygames. Additional experience includes roles at HGST, Autodesk, and PayPal, offering various support services. Ziqi holds a bachelor's degree in International Business from Hokuriku University and has completed multiple technology-focused programs, including DevOps Engineering and Front and End Web Development.