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Shannon Holmes has extensive work experience in account management, customer success, and solutions architecture. They are currently the VP of Account Management & Customer Success at Acquia, a position they have held since 2024. Prior to this, Shannon held various roles at Acquia, including AVP of Account Management and Customer Success and Senior Director of Account Management and Customer Success in the EMEA region. Before joining Acquia, Shannon worked at Oracle as a Principal Sales Consultant, focusing on online commerce and sales strategies. They also served as a Solution Architect at Endeca Technologies, where they provided support for the company's Business Analytics product. Shannon began their career as a Developer at NerveWire, Inc. Overall, Shannon's work experience highlights their expertise in account management, customer success, and solutions architecture.

Shannon Holmes obtained a Bachelor's degree in Economics from Brandeis University between 1994 and 1998.