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Jon G. is an experienced Support Manager specializing in Marketing Cloud products at Acquia since December 2019, where leadership involves managing Support Engineers and enhancing client satisfaction. Prior roles include Support Team Lead at AgilOne for seven years, focusing on escalated client issues and technical documentation, as well as significant experience in database development as Manager of Business Applications at The Billing Resource, LLC. Earlier in career, Jon G. developed back-end systems as a Software Engineer at Inmate Calling Solutions and engaged in programming and analysis at various organizations, including Integretel and California Polytechnic State University. Jon G. holds a Bachelor of Science in Computer Science from California Polytechnic State University–San Luis Obispo.