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Michael Pettigrew is an experienced Learning and Development Designer at ACORN Insurance and Financial Services Limited since February 2018, where responsibilities include orchestrating blended onboarding materials and collaborating with subject matter experts. Previous roles at ACORN include Training Specialist, Renewals Sales Advisor, and Customer Service Representative, focusing on enhancing customer understanding and retention strategies. Prior experience spans multiple customer service and technical roles at companies such as Adecco, BT, Capita, and Arrow Global Group Plc, emphasizing a strong background in customer service, technical support, and training, with a proven track record of developing processes and materials to improve both customer and employee experiences.