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Carl Smith is a seasoned IT professional with extensive experience in managing IT operations and support across various sectors. Currently serving as the IT Service Delivery Manager at Acora, Carl oversees day-to-day operations for approximately 500 end users and ensures effective stakeholder engagement. Previously, Carl held the position of IT Manager at Howells Solicitors, where responsibilities included managing ICT systems across six branches and negotiating contracts with third-party suppliers. Carl also served as IT Manager at Injury QED, supporting 150 users, and worked as an IT Engineer at Osborne Clarke, providing global IT support. Earlier experience includes the role of IT Specialist at Capital Law LLP, where Carl addressed IT issues for around 130 staff. Carl holds a degree from Glamorgan, completed in 2016.