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Scott Gates is an accomplished operations leader with extensive experience in call center management and customer service. Currently serving as Vice President Operations at Achosa Home Warranty, LLC since May 2019, Scott previously held the role of Director of Call Center Operations at The Chicago Lighthouse, where responsibilities included overseeing KPI achievement and refining operational policies. Scott's earlier tenure at Home Warranty of America featured significant achievements as Senior Call Center Manager, including leadership of a 175-member team, implementation of process improvements, and receipt of multiple industry awards. Scott's career began at Aon Consulting, focusing on call center productivity and team development.