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Clay Brown is a Senior Manager of Customer Success at Achievers, overseeing a significant portfolio of $49 million in ARR with a track record of exceptional performance, including 100% net retention in 2023 and the development of industry-leading strategies. With progressive roles at Achievers, from Enterprise Customer Success Manager to Manager of Customer Success, accomplishments include exceeding revenue targets, winning multiple Presidency Club Awards, and establishing robust customer engagement frameworks. Prior experience at companies such as Opencare.com, Influitive, Hootsuite, and Vancity showcases expertise in client retention, revenue growth, and community engagement. Clay holds a Bachelor's degree in Marketing Communication from the British Columbia Institute of Technology.